Music lesson enrollment policies are designed to provide customers with as many options and flexability as possible. The policies also ensure a feasible business modle, compatable with the nature of the business. The policies maintain the value of lesson plans and discounts offered. All customers are encouraged to become familiar with all policies and procedures to establish a thorough and comprehensive understanding. All policies and procedures are outlined at the bottom of every digital communication and invoice. They are also verbally communicated within the first phone / video conference and lesson.
- The music teacher provides a phone consultation to discuss musical goals and assist with video chat setup. The option to schedule trial lessons are subject to availability at the time of request.
- Customers are encouraged to connect online via hardline connection to their modem using an Ethernet chord. McMusic Lessons & Performances are not responsible for customer Wi-Fi connections and any time spent troubleshooting is time of service.
- Pay-as-you-go time slots are provided on a “first-come first-serve basis.” and does not guarantee a consistent weekly time slot.
- Prepaid discounts are based on the amount of time purchased.
- This makes refunds difficult, as refunded lessons will change the value of other lessons taken and scheduled within the outlined lesson period.
- Flexibility is based on availability at the time of request. While McMusic Lessons & Performances always tries to be as flexible as possible, Makeup Lessons are provided as a professional courtesy at the discretion of the instructor, provided the situation meets the Makeup Lessons criteria.
- Makeup Lessons can be issued for any lessons canceled and rescheduled as an additional lesson to the normal weekly lesson schedule. They can be scheduled as additional lessons to the normal weekly lesson schedule of any future enrollment, equal or greater in value. Makeup lessons never expire but are subject to availability at the time of request and are not guaranteed until scheduled.
PAY AS YOU GO MUSIC LESSON ENROLLMENT POLICIES.
Pay as you go is based on an open schedule. Students have the options to schedule sessions with the teacher at any time, subject to current availability at the time of request. Payment is required to schedule pay as you go sessions. No weekly commitment is required. My customers will pay for the following week at the time of their lesson to secure and guarantee a time slot.
PREPAID MUSIC LESSONS ENROLLMENT POLICIES
Discounted rates are based on the duration of the weekly sessions, the length of lesson period purchased, and the location of the lesson. Lesson Plans include Monthly or Quarterly Prepaid Music Lessons at a half hour or one hour sessions for each week outlined by the lesson period.
PAYMENTS
The first prepayment includes an additional month to begin a prepaid cycle and qualify the first weeks of lessons for the appropriate discounted rates. Following prepayments are due on the first of each month concluding the current prepaid lesson period to maintain prepaid enrollment for your following lesson period. Discontinuing enrollment simply requires no prepayment and the final month of the current prepaid music lesson period will resume as scheduled.
PARTIAL PREPAYMENTS
Partial payments do not qualify lesson plans for the pre-paid discounted rate. Partial payments will be applied towards pay-as-you-go in the amount equaling the value of the partial payment.
MAKE-UP MUSIC LESSONS
Make-ups are added as additional sessions to your normal weekly schedule of any future enrollment, equal or greater in value, subject to availability at the time of request. Pay-as-you-go make-up sessions require the purchase of an additional Pay-As-You-Go lesson(s), equal or greater in value. Scheduling is subject to current availability at the time of request. It is always best to schedule makeup lessons a minimum of two weeks in advance.
